Refund policy

Refund Policy

Returns are only accepted within 30 days of the purchase date, subject to a 20% restocking fee for non-defective items. The returned item must be in its original, brand-new condition, with the buyer covering return postage costs. No returns are accepted for sale items unless they are deemed defective. In the case of a defective or incorrect item, a replacement will be sent. 

For change of mind returns, an 80% refund will be issued once the item is returned. The 30-day return policy starts upon item receipt. To be eligible for a return, the item must be unworn, unused, with tags, and in its original packaging, accompanied by the receipt or proof of purchase. 

To initiate a return, contact us at info@automodellista.com.au. If the return is accepted and non-defective, you are responsible for return shipping. If it is deemed defective, we will provide a return shipping label and instructions. 

Returns not requested in advance will not be accepted. For any return inquiries, contact us at info@automodellista.com.au. Damaged or incorrect items must be reported immediately upon reception for evaluation and resolution. Certain items, such as sale items and gift cards, are non-returnable. 

Exchanges are facilitated by returning the original item and making a separate purchase for the desired item. Refunds are processed upon receiving and inspecting the return, with a notification regarding approval and refund status. 

Please allow time for your bank or credit card company to process the refund. A 20% restocking fee is deducted from non-defective returns before the refund is issued.